Estimates are based on provided information and initial inspection; final pricing may vary after diagnostics.
Agreement to Perform Repair Work
The agreement to perform repair work is between, you the customer and Advanced Alternative Solutions LLC and Fixitforus Automotive LLC (Collectively “Fixitfor.us”) and takes effect one you: Agree to an estimate, agree to an invoice or schedule an appointment through our online portal.
Estimates
Estimates are designed to be our best approximation of the cost and scope of repair that will be performed to remedy the issues that the customer is experiencing. These estimates are subject to change, in accordance with the laws of the State of Michigan and as outlined in this agreement.
In the event that disassembly is required to properly diagnose a problem, the customer will be informed. The customer will be made aware of any disassembly costs and any costs for reassembly, if the customer chooses not to have the repair performed.
Estimate Validity and Diagnostic Fees
Non-In person Estimates encompass all labor, parts, and supplies required for vehicle repair, based on information provided by the customer. In-person diagnostic estimates are subject to diagnostic fees outlined in the estimate. A minimum call-out fee and mileage fee are standard and are incorporated into all estimates and invoices. This fee may be waived if the customer proceeds with the repair.
Disassembly, Reassembly, and Customer Liability
If disassembly is necessary for accurate diagnosis, the customer is responsible for call-out/service fees, mileage fees, and diagnostic fees. If the customer declines repair work after disassembly, the vehicle will be returned to the customer with all components, but reassembly may involve additional labor charges.
Change in Repair Cost and Customer Approval
If there is a cost increase due to additional repairs, the customer will receive an updated estimate or invoice. The customer has the choice to accept or reject this change. Rejecting additional repairs may incur call-out and mileage fees, and at our discretion, charges for the work performed.
Customer Authorization
Upon diagnosis, the customer has the option to accept or decline the repair proposal provided by us. If the customer declines further work, they are liable for call-out/service fee and any mileage fees, and diagnostic fees, as outlined in the estimate or invoice.
Additional Repairs
If additional parts need replacement during the repair process, the customer will be contacted for authorization if the repair cost increases. Any additional work incurring no extra cost will be documented on the final invoice with a value of $0.00.
Incidental and Consequential Damage
Motor vehicles are subject to harsh conditions, such as heat, cold, excessive heat, excessive cold, salt spay and other environmental factors which can cause corrosion, brittleness or weakness to components, which may not be related to the primary component being replaced (“Secondary Components”)
When these Secondary Components have to be removed there is a risk of damage. While Fixitfor.us attempts to minimize these risks, damage may be unavoidable. In such cases, Fixitforus will repair or replace the components, for no additional labor costs. The cost of the components, may at our discretion be borne by the customer, Fixitfor.us or a combination thereof.
Customers will be made aware of these risks when possible; however, the customer acknowledges the inherent risks.
No Charge Estimate
No charge estimates may be performed, at our sole discretion. This does not include anything requiring disassembly, complex or advanced diagnostics. For mobile repairs Customers will be provided a quote with a call-out/service fee and any mileage fee. If the customer moves forward with repairs, we may choose to discount this amount from the final invoice, at our sole discretion.. If the customer chooses not go forward with the repair, the call-out/service fee and any mileage fee would be due. All information related to diagnostic costs will be disclosed prior to work being performed and provided in the written estimate.
Final Invoice
All repairs, including warranty repairs, come with an invoice. This invoice details all parts and labor associated with the repair as well as any additional fees. This invoice is considered the complete cost for all work which has been completed. This information may be provided in an electronic format.
Replaced Parts
Customers have the right to receive back all parts replaced, except those that must be returned to a supplier or manufacturer for warranty or rebuilding purposes, which the customer is entitled to inspect with the follow exemption, as listed with the state of Michigan. If a part is replaced at no charge, the facility does not have to show the part to the customer. For example, this would include parts replaced under warranty;
If a part is considered flammable, for safety reasons the facility is not required to return the part. This includes gas tanks or other flammable items, unless such parts are rendered non flammable. The reason for not returning the part must be clearly explained to the customer;
Large or heavy parts that are not easily portable need not be immediately returned. The facility should store these parts at the repair facility for the customer’s inspection. The facility may not prevent the customer from removing any large or heavy part at the customer’s own expense.
For our on-site repairs, we will leave any replaced parts with the customer, unless the customer chooses for us to dispose of the parts, except those that are required to be returned to a manufacture
Time to claim parts
The following applies only to repairs not performed on-site. All parts not returned to the customer are held for two days, with the exception of items that are bulky or heavy. Bulky or heavy parts are held for 7 days.
The customer can cancel this requirement by authorizing the disposal of the parts.
Exchange (core) parts
Parts which are subject to a core charge, can be returned to the customer. However the customer is liable for all core costs. The fee for cores will be refunded to the customer, once the part is returned.
Explanation of Replaced Parts
Upon request, a customer is entitled to an explanation of the reason why a part was replaced.
Authorization to Commence Repair Work
By accepting a quote and agreement, the Customer, either as the vehicle owner or an authorized representative, grants us the permission to operate the vehicle as needed for diagnosis or repair and grants us permission to perform any approved repair work.
Vehicle Operation
Customers authorizing repair work grant us the authority to drive the vehicle as necessary for diagnosis or confirmation of proper repair.
Reasonable Delays
Customers acknowledge potential delays due to parts unavailability or shipment delays. We will make reasonable efforts to mitigate and communicate these delays promptly.
Location-Specific Work Authorization
For mobile repair work, the Customer grants us the authorization to perform the repair work at the specified location. In instances where the location is under the ownership of a third party, the Customer asserts that they have obtained the necessary permissions for the work to proceed.
Cessation of Work Upon Request
In the event of a request by a third-party owner to halt repair work, the Customer agrees to pay for the work completed up to that point. Additionally, the Customer acknowledges their commitment to cover any associated Service Call and Mileage Fees.
Verification of Insurance and Registration
Unless otherwise notified, the Customer affirms the proper registration and insurance of the vehicle. The Customer further acknowledges their responsibility for any fees or penalties related to improper registration or insurance.
Amounts Owed
In-Facility Repairs
Repairs performed within our facility, where amounts are due for work performed are subject to enforcement actions allowed, under the Garage Keepers Lien Act. Amounts not allowed by the Garage Keepers Lien Act, are subject to other enforcement actions, not prohibited by law such as: Debt Collection, Credit Reporting or other legal action.
Mobile Repairs
Mobile Repairs, where the Garage Keepers Lien Act, does not have effect, are subject to enforcement such as: Debt Collection, Credit Reporting, or other legal action
Choice of Law
This Agreement, including all exhibits, schedules, attachments, and appendices attached to this Agreement and thereto, and all matters arising out of or relating to this Agreement, are governed by, and construed in accordance with, the laws of the State of Michigan, United States of America, without regard to the conflict of law provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of Michigan
Choice of Forum
Each Party irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever against the other Party in any way arising from or relating to this Agreement, including all exhibits, schedules, attachments, and appendices attached to this Agreement, and all contemplated transactions, including contract, equity, tort, fraud, and statutory claims, in any forum other than 63rd District Court, Kent County, Michigan, and any appellate court thereof.
Electronic Signatures
Each party agrees that the electronic signatures, whether digital or encrypted, of the parties included in this Agreement, if any, are intended to authenticate this writing and to have the same force and effect as manual signatures.
Acceptance
By requesting Vehicle Services, and accepting the estimate or invoice, or scheduling an appoint online with us, you acknowledge and accept the terms of this agreement.
