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Legal and Warranty Information
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The following is the legally required disclosures, as required in the state of Michigan.In additional, all warranty information, rates, fees, taxes and other charges are described here.
Written Estimates – Requirement
Any repair work which will cost $50.00 more will come with a written estimate. This estimate will reflect, as closely as possible, the actual cost of the repairs.
Each estimate includes the cost of labor per hour and how long the repairs are estimated to take.
All parts used in the repair will be listed, with their costs and condition (e.g. new, new OEM, rebuilt, remanufactured, used etc.)
Any costs for shop supplies or hazard waste disposal will also be listed.
In the even that disassembly is required to perform or properly diagnose any issues, the of any disassembly will be noted. Along with any costs for reassembly, if the customer does not wish to proceed with the repair.
Exceeding Written Estimate
If the estimated price of the repair, will be exceeded written or oral authorization is needed for the repair to be completed. If the customer does not wish to have the repair preformed, the customer is still financially liable for all reasonable costs to return the vehicle to the condition it was prior to the repair.
“No Charge” Estimate
No charge estimates may be preformed. This does not include anything requiring disassembly, complex or advanced diagnostics.
All repairs, including warranty repairs, come with an invoice. This invoice details all parts and labor associated with the repair as well as any additional fees (e.g. shop supplies, hazardous disposal, etc)
This invoice is considered the complete cost for all work which has been completed.
Customers have the right to receive back all parts replaced, except those that must be returned to a supplier or manufacturer for warranty or rebuilding purposes, which the customer is entitled to inspect with the follow exemption, as listed with the state of Michigan:
- If a part is replaced at no charge, the facility does not have to show the part to the customer. For example, this would include parts replaced under warranty;
- If a part is considered flammable, for safety reasons the facility is not required to return the part. This includes gas tanks or other flammable items, unless such parts are rendered nonflammable. The reason for not returning the part must be clearly explained to the customer;
- Large or heavy parts that are not easily portable need not be immediately returned. The facility should store these parts at the repair facility for the customer’s inspection. The facility may not prevent the customer from removing any large or heavy part at the customer’s own expense.
Time to claim parts
All parts, not returned to the customer are held for two days.The customer can cancel this requirement by authorizing the disposal of the parts.
Exchange (core) parts:
Parts which are subject to a core charge, will be returned to the customer. However the customer is liable for all core costs.
The fee for cores will refunded to the customer, once the part is returned.
Explanation of Replaced Parts
Upon request, a customer is entitled to an explanation of the reason why a part was replaced.
All parts come with a minimum of a 1 year warranty against defect, unless an exception is noted. Some parts may come with a limited lifetime warranty. Any manufacturer warranty, exceeding 1 year, will be noted on your invoice. Warranties cover manufacture defects. They do not cover normal wear, abuse, or damage as a result of negligence, accident or improper maintenance.
Labor is warrantied for 12 months or 12,000 miles, whichever comes first. During this time, a failed part, not exempt above, will be replaced at no additional labor charge.
After the 12 month/12,000 mile warranty, all parts which are not covered longer, are no longer warrantied and any replacement will be at full cost.
Parts with a longer warranty will be replaced, for the cost of labor only. Labor may or may not be offered at a reduced or covered rate. (e.g. the parts manufacturer or supplier may cover some or all of the labor costs). These rates and coverage will be disclosed prior to any work being performed.