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Below are our service rates and how they apply. These rates are subject to change.

ServiceBusiness HoursAfter-Hours
Call-Out/Service Fee$80.00*$180*
Repair Labor (per flat-rate hour)$120$200
Diagnostics Labor (per flat-rate hour)$120$200
Fees are subject to change. Please refer to your actual estimate or invoice.

Call-out/Service Fee Defined:

Call-out/Service Fee is the fee for us to go to your location. This fee covers an inital diagnosis of the vehice. If in-depth diagnosistics or disassembly is needed, an estimate will be presented to customer, showing the cost based on our diagnostic rate. The call-out/service fee is still due. If the vehicle can be diagnosed, with out the need for in-depth testing or disassembly, the fee may be credited to towards the total cost of the repair, if the customer choses to proceed with the repair.

Mileage Fee Defined:

Mileage fee is for location outside of a 10 mile radius, with downtown Grand Rapids, MI being the center and is consider a port-to-port charge (e.g. round trip). Mileage fees are not deducted or credited towards service. The fees are typically calculated as port-to-port, but may also be calculated differently, depending on the location and repair type. They will be listed on all invoices and estimates.

Business Hours and After Hours

While we do offer 24/7 service availability, this is typically reserved for our fleet and contract customers. Regular Business hours are 8am to 6pm Monday, Tuesday, Thursday, Friday & Staturday. Sunday and Wednesday are considered outside of regular business hours. Business hour rates apply to service which is scheduled during our regular business times. Fleet customers please refer to your agreement.